41%
Medication Instructions Are Often Misunderstood
Older adults correctly understood medication instructions after ED discharge only 41% of the time.
Source: Academic Emergency Medicine, 2024
The Problem
The moment patients leave your facility, care continuity breaks down
Every unanswered patient question increases staff workload, unnecessary follow-ups, and the risk of poor treatment adherence. Healthcare providers need a scalable way to deliver continuous support without adding more resources.
99%
Patients Want Information After Discharge
99% of patients in a post-discharge study wanted information after leaving the hospital.
Source: BMC Health Services Research, 2023
28%
Use AI chatbots to get health information quickly
28% use AI chatbots to access health information quickly and conveniently.
Pew Research Center, 2026
The Solution
An AI Concierge built around your clinical expertise.
Unlike generic AI chatbots, PatientIQ Concierge is trained on your organization's clinical knowledge, patient education content, treatment protocols, FAQs, and care pathways to deliver trusted, personalized support throughout the patient journey.
Personalized for Every Patient
Delivers guidance based on each patient's condition, treatment plan, medications, appointments, and educational resources.
Speaks Every Patient's Language
Supports natural conversations in 10+ languages, making healthcare information accessible to diverse patient populations.
Safe Clinical Escalation
Recognizes situations that require clinical attention and directs patients to the appropriate care team instead of providing unsafe advice.
Enterprise-Grade Security & Escalation
Protects patient data with enterprise-grade security while escalating critical concerns to the right care team.
Benefits
Six ways PatientIQ Concierge transforms care delivery
Better outcomes for patients. Better efficiency for staff. Better economics for health systems.
Always-on patient support
Patients get instant answers at any hour — not a voicemail, not a hold queue. Real answers, right now.
Improved Treatment Adherence
Reinforces medications, care plans, and follow-up instructions to help patients stay on track.
Multilingual by default
10+ languages. Patients ask in their language, get answers in their language. No interpreter needed.
Reduced Staff Workload
Automates routine patient questions so doctors and nurses can focus on delivering care.
Personalized AI Guidance
Delivers answers based on your clinical protocols, patient education, and treatment pathways.
Enterprise-Ready Deployment
Secure, scalable, and easy to deploy with existing healthcare workflows.
How It Works
Deliver Continuous Patient Support in Four Simple Steps
Seamlessly integrate AI-powered patient engagement into your existing clinical workflow—without disrupting the way you deliver care.
01
CONNECT
Connect Your Clinical Knowledge
Upload your clinical knowledge, patient education, and care pathways.
02
PERSONALIZE
Personalize Every Patient Journey
Tailor AI guidance using each patient's health information and care plan.
03
ENGAGE
Continuous AI Patient Support
Patients receive personalized support through natural conversations, available 24/7.
04
INSIGHTS
Monitor Engagement & Outcomes
Measure engagement, identify trends, and continuously improve patient care.
FAQ
Frequently asked questions
Everything you need to know before booking a demo.
An AI-powered patient engagement assistant that provides personalized support throughout the patient journey.
It's trained on your organization's clinical knowledge, ensuring trusted, healthcare-specific responses.
Yes. Customize it with your branding, protocols, patient education, and approved content.
Yes. Patients can interact naturally in 10+ languages.
No. It complements your care team by answering routine questions and escalating when needed.
Start Today
Ready to give your patients care at 2am?
Book a 30-minute live demo. See PatientIQ Concierge answer real patient questions in real time. No obligation, no sales pressure.
Book a Free DemoNo credit card required
Live in under 48 hours
HIPAA compliant from day one